Technical Support Request Form
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Please use this form to initiate a request for support. Give as much information as you can to help us handle your request quickly and efficiently.
*Problem ID (for follow-up):
*First Name:
*Last Name:
*Company Name:
*Distributor/Supplier Name:
Fax:
*Telephone:
*e-mail:
*What method of installation did you use:
New installation
Upgrade from 3.0.x to 3.2.x
Upgrade from 3.2.x or 3.3 to 3.5
Upgrade from ver 3.2.1, 3.3 or 3.5 to 3.6
Upgrade from ver 3.2.1, 3.3, 3.5 or 3.6 to 4.0
Upgrade from ver 3.2.1, 3.3, 3.5, 3.6 or 4.0 to 4.1
4.0, 4.1, 4.1.5, 4.2 or 5.5 to 5.5.2
Other (please state)
Other Method:
*Version of Bsafe Product and build number (PC client):
*Version of Bsafe Product and build number (Green screen):
*Version of OS/400 used:
*Do you use DBCS on your version of OS/400?
Yes
No
*Problem title:
File Attachment:
(Only one file may be attached. If you wish to send more than one file please combine them into a single zip file.)
*Description of the problem:
Further Comments:
*Verification:
(type these into the right box)
* = Required